Terms and Conditions

1. Acceptance of These Terms

By creating an account or using Pass Always, you agree to these Terms and Conditions and acknowledge the Privacy Notice. If you do not agree, do not complete onboarding or use the learner account features.

2. The Service

Pass Always provides revision materials, past papers, questions, answers, explanations, progress tracking, notifications, and related study tools. Content may be updated, corrected, unpublished, or removed to improve quality or comply with platform rules.

3. Accounts and Security

• You must provide accurate account and learner profile information.
• You are responsible for keeping your password confidential.
• You should not share your account with another person unless authorised by Pass Always.
• You must notify support if you believe your account has been accessed without permission.

4. Learner and Parent Use

Students may use Pass Always for personal revision. Parents or guardians may use the platform to support a learner. Where a learner is a child or requires adult consent, the responsible adult should guide account creation and use.

5. Acceptable Use

You must not misuse the platform, attempt to bypass access controls, upload harmful content, interfere with service security, copy restricted materials for unauthorised distribution, impersonate another person, or use the platform for unlawful purposes.

6. Learning Content

Pass Always aims to provide accurate and useful study content, but educational materials may contain errors or need updates. Learners should use the content as study support and may report suspected errors through Support.

7. Free and Premium Materials

Some content may be free and some may be marked premium. Access to premium content may depend on future subscription, school, institution, or payment arrangements. Pass Always may change access rules where needed.

8. Intellectual Property

The platform design, learning tools, uploaded content, question structures, explanations, and related materials are protected by applicable intellectual property rules or third-party rights. You may use materials for personal study unless a separate written permission allows broader use.

9. Privacy and Data Protection

Your use of Pass Always involves personal data such as account details, profile choices, progress, saved papers, and notifications. The Privacy Notice explains how this data is handled in line with Uganda data protection requirements and GDPR-style transparency where applicable.

10. Suspension or Removal

Pass Always may suspend, restrict, or remove accounts that break these Terms, threaten platform security, misuse content, or create risk for other users. Administrators may also review account deletion requests before taking action.

11. Changes to These Terms

These Terms may be updated as the platform grows, including when new payment, premium access, school, or institutional features are added. Where a material change affects users, Pass Always may request renewed acceptance.

12. Contact

Questions about these Terms can be sent through the Support page.