Final confirmation
Review Terms and Privacy Notice
Scroll through the full documents below, then confirm your acceptance.
Pass Always
Terms and Conditions
Effective date: 17 May 2026
1. Acceptance of These Terms
By creating an account or using Pass Always, you agree to these Terms and Conditions and acknowledge the Privacy Notice. If you do not agree, do not complete onboarding or use the learner account features.
2. The Service
Pass Always provides revision materials, past papers, questions, answers, explanations, progress tracking, notifications, and related study tools. Content may be updated, corrected, unpublished, or removed to improve quality or comply with platform rules.
3. Accounts and Security
- You must provide accurate account and learner profile information.
- You are responsible for keeping your password confidential.
- You should not share your account with another person unless authorised by Pass Always.
- You must notify support if you believe your account has been accessed without permission.
4. Learner and Parent Use
Students may use Pass Always for personal revision. Parents or guardians may use the platform to support a learner. Where a learner is a child or requires adult consent, the responsible adult should guide account creation and use.
5. Acceptable Use
You must not misuse the platform, attempt to bypass access controls, upload harmful content, interfere with service security, copy restricted materials for unauthorised distribution, impersonate another person, or use the platform for unlawful purposes.
6. Learning Content
Pass Always aims to provide accurate and useful study content, but educational materials may contain errors or need updates. Learners should use the content as study support and may report suspected errors through Support.
7. Free and Premium Materials
Some content may be free and some may be marked premium. Access to premium content may depend on future subscription, school, institution, or payment arrangements. Pass Always may change access rules where needed.
8. Intellectual Property
The platform design, learning tools, uploaded content, question structures, explanations, and related materials are protected by applicable intellectual property rules or third-party rights. You may use materials for personal study unless a separate written permission allows broader use.
9. Privacy and Data Protection
Your use of Pass Always involves personal data such as account details, profile choices, progress, saved papers, and notifications. The Privacy Notice explains how this data is handled in line with Uganda data protection requirements and GDPR-style transparency where applicable.
10. Suspension or Removal
Pass Always may suspend, restrict, or remove accounts that break these Terms, threaten platform security, misuse content, or create risk for other users. Administrators may also review account deletion requests before taking action.
11. Changes to These Terms
These Terms may be updated as the platform grows, including when new payment, premium access, school, or institutional features are added. Where a material change affects users, Pass Always may request renewed acceptance.
12. Contact
Questions about these Terms can be sent through the Support page.
Pass Always
Privacy Notice
Effective date: 17 May 2026
1. Who This Notice Covers
This notice explains how Pass Always collects, uses, stores, protects, and shares personal data when learners, parents, administrators, or visitors use the platform. It is written with Uganda's Data Protection and Privacy Act, 2019 and Data Protection and Privacy Regulations, 2021 in mind, and also follows GDPR-style transparency for users who may be protected by EU data protection rules.
2. Personal Data We Collect
- Account data: name, username, email address, password, role, account status, and login activity.
- Learner profile data: user type, academic level, class, programme, year or stage, school name, selected subjects, selected domains, and profile photo where uploaded.
- Learning activity: viewed papers, downloaded papers, saved papers, completed papers, current question, completed questions, local study attempts, and locally stored bookmark or hard-question flags.
- Communication data: notifications, support messages, contact form messages, and related action links.
- Technical and security data: audit logs, timestamps, browser/session information available to the application, and security headers used to protect the service.
3. Why We Use Personal Data
We use personal data for clear learning and account purposes: creating accounts, personalizing the learner dashboard, showing relevant papers, tracking progress, saving study activity, sending service notifications, responding to support requests, improving content quality, protecting the system, and meeting legal or administrative obligations.
4. Legal Basis
We process data where it is needed to provide the learning service, where the user has given consent, where we have a legitimate interest in securing and improving the platform, or where we must comply with legal obligations. Where GDPR applies, these correspond to contract, consent, legitimate interests, and legal obligation bases.
5. Data Protection Principles
We aim to collect and use data fairly, lawfully, transparently, and only for relevant learning and platform purposes. We aim to keep data accurate, limit retention to what is needed, and apply security safeguards. These commitments reflect Uganda data protection principles and GDPR principles including lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability.
6. Sharing and Disclosure
We do not sell learner personal data. Data may be visible to authorised administrators for support, content quality, security, and account management. We may also use hosting, email, storage, analytics, or security providers where needed to operate the service, subject to appropriate safeguards.
7. International Transfers
Some technical providers may process or store data outside Uganda. Where this occurs, we aim to use providers and safeguards appropriate for the nature of the data, including contractual or technical protections where required.
8. Retention
We keep account, learning, and progress records for as long as the account is active or as long as needed for learning continuity, security, dispute handling, audit, or legal reasons. Users can request account deletion from Profile settings. Deletion requests are reviewed before records are removed or anonymised.
9. Your Rights
Depending on applicable law, you may request access to your personal data, correction of inaccurate data, deletion, restriction, objection to some processing, portability, withdrawal of consent, or information about how your data is used. Uganda law also recognises data subject participation and privacy protections, and GDPR provides rights such as access, rectification, erasure, restriction, portability, objection, and safeguards around automated decision-making.
10. Children and Learners
Pass Always is an education platform. Where a child or young learner uses the service, a parent, guardian, school, or authorised adult should guide account creation and use where required by applicable law or school policy.
11. Contact and Complaints
You can contact Pass Always through the Support page for privacy requests. You may also contact the relevant data protection authority where applicable, including Uganda's Personal Data Protection Office for Uganda data protection matters.
